Terms & Conditions / Returns

 

We want you to be totally satisfied with every purchase you make from MAL.UK. So our "no questions asked" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition and packaging together with the invoice, please notify us within 7 days of the date you received the order, unopened (with any seals and shrink wrap intact) we will issue a refund for the purchase price (not including any P&P charges. if applicable).

All returns requests must be submitted via our Returns Request Form prior to returning any goods or we may refuse to accept such goods at our sole discretion. We advise you to check any DVD, CD/Software on a second machine and to follow its instructions carefully before returning it. On certain products we may provide you with links where you can get expert technical support direct from the publisher of the product. In these cases we recommend that you contact the advised technical support department as we don't offer technical support on any products. We do not process refunds for video, audio and software products where the item has been unsealed. If the product is found to be faulty a replacement product will be sent on confirmation of such fault. We will not refund postage for items found to be in good working order. We are not responsible for incompatibilities caused by DVD players that have been modified to disable regional encoding or computer systems that don't meet the minimum specified requirements as stated on the product information page. Your statutory rights are not affected.

TO RETURN AN ITEM:

To return an item under our "no questions asked" guarantee couldn't be easier, simply include the reason for return (write it on the back of your invoice), package the relevant item together with its invoice, securely and send it to us within 7 days of the date that you received your order. If you would like to return an item, please fill out this form using the details you supplied at the time of your purchase and we will send you all the details you need to return your item.

SHIPPING AND HANDLING

APOLOGIES TO EVERYONE - ESPECIALLY OUR LOYAL CUSTOMERS, BUT WE ARE NO LONGER ABLE TO GUARANTEE TO SHIP TO A SEPARATE DELIVERY ADDRESS WHEN USING CERTAIN TYPES OF CREDIT/ DEBIT CARDS. ALL DELIVERIES MAY HAVE TO GO TO THE CARDHOLDERS REGISTERED ADDRESS TO COMPLY WITH OUR NEW ANTI FRAUD PROTECTION SCHEME. Would all customers please check the confirmation email sent shortly after the order has been placed for the actual confirmed delivery address.

YOUR STATUTORY RIGHTS:

Cooling-off period By law, you have the right to withdraw from your purchase of an item within 7 days of the item's delivery to you. We regret that we cannot accept cancellations of contracts for the purchase of video, audio and software products where the item has been unsealed.

For your protection, we recommend that you use a recorded/signed for delivery service when returning all goods. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or if the item has a confirmed fault.

ORDER CANCELLATIONS

We can only accept order cancellations where the order has not yet been processed or after you are in receipt of your order (up to 7 days after the item's delivery to you).